Policies

If you need to return any stock items, purchased from and delivered by American Wood Moldings, please contact us at stevenichols.awm@gmail.com. You must include the invoice number, description, and quantity of the items you wish to return. Once you contact us and the return is approved, we will issue a return material authorization (RMA) number.

Please Note: Special order materials are not refundable or returnable.

American Wood Moldings will not accept shipments of returned items without a RMA number issued and clearly printed on the returned package. All accepted returns from the customer can be either exchanged or customer can receive credit towards future product orders.

Items are returnable within 30 days of purchase. Returnable items are subject to a 25% restocking fee and canceled orders are subject to a 25% cancelation charge. Shipping charges for return items, are the responsibility of the customer returning the items, and are to be paid directly by the customer to the carrier, before returning the items to American Wood Moldings.

We do not accept returns for incorrectly ordered items due to customer error. Special orders are not returnable or refundable. All items returned must be in good condition and are subject to American Wood Moldings inspection. Damaged, dirty, clearance, and cut materials are not refundable.  All past due invoices are subject to a finance charge of 1.5% per month or (18%) which is assessed on all past due invoices according to terms.

 

This privacy policy sets out how American Wood Moldings uses and protects any information that you give American Wood Moldings when you use this website. American Wood Moldings is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. American Wood Moldings may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you find changes acceptable.

We may collect the following information:
Name Contact/Personal information including email address Demographic information such as postcode, preferences and interests Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for reasons such as:

• Internal record keeping.
• Improving our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.
• Occasionally for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic, or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful, and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over another entity's website you chose to go to. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute, or lease your personal information to third parties. If you believe that any of your information we are holding is incorrect or incomplete, contact us as soon as possible. We will promptly correct any information that is found to be incorrect.

American Wood Moldings will collect and use information obtained from credit card transactions only for authorized transaction purposes. The credit card information provided by you to American Wood Moldings will be stored in a confidential manner. Our employees may access such information only when there is an appropriate business reason to do so, such as looking at customer information for a transaction or when a refund must be issued back to the credit card. We maintain physical, electronic and procedural safeguards to protect your information, and our employees are required to follow these privacy standards.